Refund Policy
This page is maintained by Amy Lea Pty Ltd trading as My Constellation and explains our refund policy for guides and digital products purchased through this website.
Digital guides are final sale
All Human Design guides, astrology guides, and bundled guides sold through My Constellation are personalised digital products. They are generated specifically for you from the birth details you provide and delivered instantly to your account and by email as a downloadable PDF.
Because each guide is custom-made for the individual named on the order and delivered instantly, and because a digital download cannot be returned, all guide purchases are final sale and non-refundable once the guide has been generated. This applies to standalone guides, bundled guides, and guides purchased as gifts.
Incorrect birth details
Your guide is calculated from the birth date, time, and place you enter at checkout. Please double-check these before you complete your purchase — errors in the details submitted will change the guide output and are not grounds for a refund.
Every purchased guide includes one free birth-details correction from inside your account. Open the guide and tap “Correct birth details” to update the date, time, or place — the guide will regenerate from the corrected details. This can only be used once per guide, so please double-check everything before saving.
If you’ve already used the one correction or something still isn’t right, contact us at hello@myconstellation.studio and we’ll help. Guides generated from the details you provided are otherwise final.
If something went wrong
We want you to be happy with your purchase. If your guide failed to generate, didn’t reach your inbox, isn’t showing in your account, or you believe you were charged in error, please reach out to our customer service team at hello@myconstellation.studio and we’ll make it right — whether that means re-delivering the guide, correcting a technical issue, or, in the case of a duplicate or incorrect charge, issuing a refund.
Australian Consumer Law
Nothing in this policy is intended to exclude or limit any consumer guarantee or right you have under the Australian Consumer Law that cannot be lawfully excluded. If a digital product supplied by us fails to meet a consumer guarantee, you may be entitled to a repair, replacement, or refund as required by law.
Contact us
For any questions about this policy or a specific order, please email us at hello@myconstellation.studio. For more on how we handle your data, see our Privacy Policy and Terms of Service.